As trainers, many of us take great pride in preparing new interpreters to step into a role that truly makes a difference. Whether it is helping a doctor communicate with a patient or supporting a family in distress, interpreters are often the unseen heroes in the room. Yet, as rewarding as this work can be, training new interpreters has become increasingly challenging.
Across industries, we have seen a shift in workplace culture, one that prioritises balance, flexibility, and emotional well-being. While this evolution is positive, it also presents unique challenges for professions where responsibility and urgency are central to the job. Interpreting, especially medical interpreting, is one of those professions.
Work-life balance is important, but it must be understood in the context of the role one takes on. Some jobs, by their very nature, require more emotional endurance, adaptability, and commitment. Interpreting is not a typical nine-to-five position. It involves emotional intensity, urgent situations, and moments when quick and accurate interpretation can literally save lives.
In real-life scenarios, things are rarely calm or organised. A 911 call may come through with background noise, multiple speakers, or a panicked voice. Medical terms can be complex and unfamiliar. In those moments, interpreters must rely on discipline, training, and empathy to ensure that nothing is lost in translation.
That is precisely why our training programs are demanding. The purpose is not to discourage anyone, but to prepare them for the unpredictability of the real world. However, what we have noticed is that some new trainees struggle to grasp the seriousness of what they are signing up for. Instead of embracing the challenge, a growing number find ways to avoid it, saying that the terminology lists are too long or that the training period is too short. Some even suggest avoiding words like “study,” “memorise,” or “discipline” because they sound stressful.
We understand the importance of mental health and recognise that stress management is essential. Yet, we must also ask an honest question: if the training environment feels overwhelming, how will one cope during a real 911 call when someone’s life depends on the interpreter’s ability to stay calm and accurate under pressure?
Medical interpreting is not only about language proficiency. It requires a strong sense of responsibility, empathy, and resilience. The ability to manage pressure is not optional; it is part of the profession. Emergencies, emotional calls, and demanding conversations are daily realities, and the best preparation comes from practising and adapting to such challenges during training.
As trainers, we find ourselves walking a fine line. On one hand, we want to support and nurture the next generation of interpreters with empathy, patience, and understanding. On the other hand, we must uphold the standards and expectations that ensure patient safety and communication integrity. Our goal is not to make the training easier, but to make it meaningful and realistic.
The new generation of interpreters brings fresh energy, creativity, and a different outlook on work. They value flexibility and mental well-being, which are positive qualities that can contribute to a more sustainable career in the long term. However, it is equally important for them to understand that some professions come with inherent challenges that cannot be negotiated away. Interpreting is one of them.
To meet this new era of workforce expectations, trainers must adapt their teaching methods, incorporating more interactive learning, real-world simulations, and emotional support systems. At the same time, trainees must be willing to step up, face discomfort, and embrace the discipline needed to excel. The balance lies in mutual respect, trainers who listen and guide, and trainees who commit and persevere.
Ultimately, interpreting is not just a job. It is a calling that demands accuracy, heart, and a deep sense of humanity. The interpreters of tomorrow must be ready not only with strong linguistic skills but with the emotional resilience to handle the urgency, chaos, and compassion that define this work.
The future of our profession depends on finding this balance between empathy and discipline, comfort and responsibility, self-care and service. The world will always need interpreters who can listen with empathy, think under pressure, and speak with precision. Our task, as trainers, is to help shape them into professionals ready to meet that calling with both skill and heart.
Disclaimer: The views and opinions expressed in these blog entries are solely those of the author and do not necessarily reflect the official policy or position of the company. Any content provided by the author is of their opinion and is not intended to malign any religion, ethnic group, club, organization, company, individual, or anyone or anything.